Subject to these terms, we offer refunds on the purchase of goods but not on the provision of services (such as any extra charges for custom orders). Our returns period lasts for 14 (calendar) days after you receive any item. If 14 days have gone by since delivery of your purchase, unfortunately, we cannot offer you a refund.
To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase (a copy is acceptable).
Custom ordered items that have been made or personalized specifically for you are non-refundable unless defective. Please be sure to confirm all items prior to purchasing.
If you need to return an item, send us an email at [email protected] and we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable.